Using the CRM Software

Welcome to Echo Knowledge Base

Echo Knowledge Base is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles.

This is a demo article to help you explore your new Knowledge Base. You can edit or delete this article at any time, and replace it with your own content.

Control Access for Your Knowledge Base - YouTube

Control Access for Your Knowledge Base

Core Features

Everything you need to build a professional documentation site is included for free:

Frontend Visual Editor Customize your KB pages live on the front-end with our intuitive visual editor or Gutenberg blocks.

Pre-made Layout Designs Choose from 26 beautiful designs and multiple layouts. Find the perfect look with dozens of combinations.

Deep Content Organization Organize articles into categories and subcategories up to five levels deep with tabs or drill-down navigation.

Fast Search Bar Enable users to find articles quickly with an AJAX-powered search bar that delivers instant results.

FAQs Module Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically for easy browsing.

Table of Contents Enhance navigation with a customizable table of contents on article pages for better user experience.

Additional built-in features include:

  • Glossary with auto-highlighted terms and interactive tooltips
  • Article views counter and analytics
  • Customizable category archive pages
  • SEO optimized, WCAG accessible, and RTL ready
  • Gutenberg blocks and page builder compatible

All core features are included for free and work out of the box with no additional configuration required.

AI-Powered Features

All AI features are completely optional and disabled by default. Enable them at any time to unlock AI-powered capabilities.

Give your users instant answers. The AI Chatbot and AI Search use your Knowledge Base content to deliver accurate, context-aware responses in real time.

Free AI Features

  • AI Chat (Chatbot) – A frontend chat dialog where visitors ask questions and get instant AI-powered answers based on your KB content.
  • AI Search – When users search, results show relevant articles plus an Ask AI button to dive deeper with AI.
  • AI Content Analysis – Automatically analyze articles for tags optimization and readability scoring.

PRO AI Features

  • AI Smart Search with multi-panel results and customizable layout
  • Content Gap Analysis to identify missing documentation
  • PDF to Articles – upload and convert PDFs into KB articles
  • PDF to Notes – expand AI training data from PDF uploads
  • Human Agent Handoff – escalate from AI to your support team
  • AI Chat Access Control – restrict by user roles and location
  • Email notifications summarizing AI Chat and Search activity

PRO Features

Unlock advanced capabilities for teams and businesses that need more:

Content Protection Control access based on user groups, WordPress roles, or custom permissions for private and internal documentation.

Unlimited Knowledge Bases Create separate KBs with their own articles, categories, and tags for multiple products or departments.

Advanced Search Highlight search terms, filter by category, and use advanced search analytics to discover popular queries.

Import and Export Bulk import and export articles and categories using CSV or XML formats for easy migration and backup.

User Feedback System Gather insights with article upvote/downvote and feedback forms, with analytics on your best and worst content.

Additional Layouts Sidebar and Grid layouts for your knowledge base main page and articles.

Need Help Getting Started?

Our support team is ready to assist you with any questions or issues. We typically respond within one business day.