# Creating Effective Marketing Campaigns

## Welcome to Echo Knowledge Base

Echo Knowledge Base is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles.

This is a demo article to help you explore your new Knowledge Base. You can edit or delete this article at any time, and replace it with your own content.

## Core Features

Everything you need to build a professional documentation site is included for free:

**Frontend Visual Editor** Customize your KB pages live on the front-end with our intuitive visual editor or Gutenberg blocks.

**Pre-made Layout Designs** Choose from 26 beautiful designs and multiple layouts. Find the perfect look with dozens of combinations.

**Deep Content Organization** Organize articles into categories and subcategories up to five levels deep with tabs or drill-down navigation.

**Fast Search Bar** Enable users to find articles quickly with an AJAX-powered search bar that delivers instant results.

**FAQs Module** Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically for easy browsing.

**Table of Contents** Enhance navigation with a customizable table of contents on article pages for better user experience.

Additional built-in features include:

- Glossary with auto-highlighted terms and interactive tooltips
- Article views counter and analytics
- Customizable category archive pages
- SEO optimized, WCAG accessible, and RTL ready
- Gutenberg blocks and page builder compatible

All core features are included for free and work out of the box with no additional configuration required.

## AI-Powered Features

All AI features are completely optional and disabled by default. Enable them at any time to unlock AI-powered capabilities.

Give your users instant answers. The AI Chatbot and AI Search use your Knowledge Base content to deliver accurate, context-aware responses in real time.

### Free AI Features

- **AI Chat (Chatbot)** – A frontend chat dialog where visitors ask questions and get instant AI-powered answers based on your KB content.
- **AI Search** – When users search, results show relevant articles plus an Ask AI button to dive deeper with AI.
- **AI Content Analysis** – Automatically analyze articles for tags optimization and readability scoring.

### PRO AI Features

- AI Smart Search with multi-panel results and customizable layout
- Content Gap Analysis to identify missing documentation
- PDF to Articles – upload and convert PDFs into KB articles
- PDF to Notes – expand AI training data from PDF uploads
- Human Agent Handoff – escalate from AI to your support team
- AI Chat Access Control – restrict by user roles and location
- Email notifications summarizing AI Chat and Search activity

## PRO Features

Unlock advanced capabilities for teams and businesses that need more:

**Content Protection** Control access based on user groups, WordPress roles, or custom permissions for private and internal documentation.

**Unlimited Knowledge Bases** Create separate KBs with their own articles, categories, and tags for multiple products or departments.

**Advanced Search** Highlight search terms, filter by category, and use advanced search analytics to discover popular queries.

**Import and Export** Bulk import and export articles and categories using CSV or XML formats for easy migration and backup.

**User Feedback System** Gather insights with article upvote/downvote and feedback forms, with analytics on your best and worst content.

**Additional Layouts** Sidebar and Grid layouts for your knowledge base main page and articles.

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### Need Help Getting Started?

Our support team is ready to assist you with any questions or issues. We typically respond within one business day.